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Weekend Customer Support Specialist

2 months ago

Witney, Oxfordshire, United Kingdom GLL Full time

About the Role

GLL is seeking a highly motivated and customer-focused individual to join our team as a Customer Service Advisor. As a key member of our team, you will be responsible for delivering exceptional customer service to our members and visitors.

Key Responsibilities

  • Provide a warm and welcoming experience to every customer who visits our centres
  • Respond to customer enquiries and convert them into memberships
  • Answer phone calls and deal with transactions, including setting up direct debits and cash handling
  • Deliver first-class customer service and resolve customer queries in a timely and professional manner
  • Support the team in preparing studios, gyms, and sports halls for various activities and maintain the overall cleanliness and upkeep of the centre

What We Offer

  • A values-driven organisation with a strong focus on customer service
  • Opportunities for learning and development to support career growth
  • Good pension schemes and industry-leading rates of pay
  • Discounted gym membership for you and your partner
  • A full-time permanent position with opportunities for career advancement
  • Exclusive discounts on our villas in Portugal and ski chalets in Bulgaria
  • Health assurance and career pathways for professional development
  • Discounts across thousands of retailers and exclusive offers on spa treatments and products

About GLL

GLL is a charitable social enterprise owned by its staff, providing a range of benefits and opportunities for our employees. We are committed to delivering exceptional customer service and creating a positive experience for our members and visitors.