Software Support Specialist

1 week ago


Witney, Oxfordshire, United Kingdom Corriculo Full time

Software Support Specialist

This is an excellent opportunity to join a well-established software house as a Software Support Specialist.

The Role

The Software Support Specialist will be responsible for providing proactive, personable support to users of our software over the phone and via email. This will involve accurately logging calls via a helpdesk system, basic troubleshooting/investigation of issues, escalating reported faults where required, and keeping customers updated as to the status of their call.

Working fully onsite in our beautiful offices, the Software Support Specialist will be joining a company that recognises the importance of a work-life balance, with flexible working offered to match your needs and commitments.

Key Responsibilities

  • Provide technical support to users of our software via phone and email
  • Accurately log calls via a helpdesk system
  • Basic troubleshooting/investigation of issues
  • Escalate reported faults where required
  • Keep customers updated as to the status of their call

What We're Looking For

  • Previous experience of working in a helpdesk support environment - including with ticketing systems
  • Ability to work in a fast-paced environment
  • Excellent communication and interpersonal skills


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