Software Support Specialist
4 weeks ago
About the Role
The Software Support Specialist will be joining a company that is well-established with a strong product range used by market leading companies across the globe. The role will be to provide proactive, personable support to users of the software over the phone and via email. This will involve accurately logging calls via a helpdesk system, basic troubleshooting/investigation of issues, escalating reported faults where required, and keeping customers updated as to the status of their call.
What We Offer
Working fully onsite in beautiful offices, the Software Support Specialist will be joining a company that recognises the importance of a work-life balance, with flexible working offered to match your needs and commitments.
Requirements
- Previous software support experience is not required, but some previous experience of working in a helpdesk support environment - including with ticketing systems - is preferred
- Technical curiosity coupled with basic troubleshooting skills
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