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Customer Support Specialist

1 month ago

Witney, Oxfordshire, United Kingdom Develop Full time

Our client, a leading SaaS provider in expense management, is seeking a dedicated Customer Support Specialist to deliver exceptional service and ensure customers can seamlessly manage their expenses.

About the Role

This position offers an estimated salary of £25,000 - £30,000 per annum, depending on experience. As a hybrid role, you will have the opportunity to work from our office in Witney, enjoying 25 days holiday, plus your birthday off.

Key Responsibilities
  1. Customer Communication: Respond to customer queries promptly and professionally via multiple channels (phone, email, chat).
  2. Data Privacy and Security: Uphold data privacy and security standards while handling sensitive customer information.
Requirements
  1. A proven track record in delivering outstanding customer service and support.
  2. Experience using helpdesk software (preferred but not essential).
  3. A passion for providing exceptional service.
Benefits Package
  1. Private medical insurance, group life cover, and a pension scheme.
  2. Employee assistance program and retail discounts.
  3. On-site perks and wellbeing benefits.