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Customer Support Specialist

2 months ago

Witney UK, Oxfordshire, United Kingdom developrec Full time

Job Title: Customer Support Specialist

Location: Witney, Hybrid 2/3 days - up to 26,000


Our client is a leading SaaS provider in expense management, built on efficiency. As they expand, they’re seeking a dedicated Customer Support Specialist to deliver exceptional service and ensure our customers can seamlessly manage their expenses.


Responsibilities

  • Respond to customer queries promptly and professionally via multiple channels (phone, email, chat).
  • Assist users with navigating their platform and resolving issues to enable their success.
  • Work collaboratively with internal teams to escalate and resolve technical challenges.
  • Uphold data privacy and security standards while handling sensitive customer information.


What are we looking for?

We are looking for candidates with:

  • A proven track record in delivering outstanding customer service and support, and isn't afraid of picking the phone up
  • Experience using helpdesk software (preferred but not essential).
  • Strong communication and problem-solving skills.
  • A passion for providing exceptional service.


Benefits

  • 25 days holiday, plus your birthday off.
  • Private medical insurance, group life cover, and a pension scheme.
  • Employee assistance program and retail discounts.
  • On-site perks and wellbeing benefits.
  • Engagement with their active ESG plan.