Technical Support Specialist

19 hours ago


Witney, Oxfordshire, United Kingdom Xact Placements Limited Full time

Xact Placements Limited seeks a skilled Technical Support Specialist to join its team in Witney, Oxfordshire. This 2nd/3rd Line Support Engineer role offers an exciting opportunity for career growth and professional development.

Main Responsibilities:

  • Provide timely and effective onsite, remote, and telephone support to clients
  • Project manage and implement technical solutions to meet business needs
  • Ensure accurate and up-to-date documentation of technical processes and procedures
  • Foster strong client relationships by managing expectations and adhering to service level agreements (SLAs)
  • Serve as an escalation point for junior engineers and provide guidance and mentorship when needed

Requirements:

  • Proficiency in Windows Server and Microsoft 365, Azure, and Intune
  • Strong understanding of networking fundamentals and ability to troubleshoot complex issues
  • Excellent communication and interpersonal skills, with the ability to work effectively with clients and colleagues
  • Certifications in relevant areas are desirable but not mandatory

Compensation:

  • A competitive salary range of £35,000-£40,000 per annum, dependent on experience


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