Technical Support Specialist
2 days ago
About the Company:
Austin Fraser is a dynamic and fast-paced Managed Service Provider (MSP) based in Oxford, supporting SMEs.
Job Overview:
We are currently recruiting for an IT Support Engineer to join our team. This is an exciting opportunity to further your IT career by working with a broad range of clients across multiple sectors, handling more complex technical issues, and playing a key role in supporting day-to-day IT operations.
Key Responsibilities:
- Provide first-line technical support for a variety of hardware and software issues.
- Troubleshoot complex technical problems, including hardware, software, networking, and cloud-based systems.
- Monitor client systems to ensure optimal performance and uptime.
- Assist with installations, configurations, and maintenance of hardware and software systems, both remotely and on-site.
- Train and mentor junior engineers to improve their skills and knowledge.
Requirements:
- Proven experience of at least 2-3 years in IT, preferably within an MSP environment.
- Experience supporting Windows 10/11 and Microsoft Office Suite.
- Strong knowledge of Active Directory, Exchange, Office 365, and network protocols (DNS, DHCP, TCP/IP).
- Familiarity with virtualisation technologies (e.g., VMware, Hyper-V).
- Experience with backup and recovery solutions.
- Familiar with supporting switches/routers/firewalls.
Benefits:
This role offers a competitive salary of £25,000-£30,000 per annum, depending on experience, plus benefits. A full driving licence and access to your own vehicle are also required.
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