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Software Support Specialist
1 month ago
Software Support Specialist
This is an excellent opportunity to join a well-established software house as a Software Support Specialist.
The Role
The Software Support Specialist will be responsible for providing proactive, personable support to users of our software over the phone and via email. This will involve accurately logging calls via a helpdesk system, basic troubleshooting/investigation of issues, escalating reported faults where required, and keeping customers updated as to the status of their call.
Working fully onsite in a beautiful office environment, the Software Support Specialist will be joining a company that recognises the importance of a work-life balance, with flexible working offered to match your needs and commitments.
Key Responsibilities
- Provide proactive, personable support to users of our software over the phone and via email.
- Accurately log calls via a helpdesk system.
- Basic troubleshooting/investigation of issues.
- Escalate reported faults where required.
- Keep customers updated as to the status of their call.
What We Offer
- Flexible working to match your needs and commitments.
- A beautiful office environment.
- A company that recognises the importance of a work-life balance.
