Dedicated Expense Management Support Specialist

1 month ago


Witney, Oxfordshire, United Kingdom Develop Full time
Job Title: Dedicated Expense Management Support Specialist

Location: Witney, Hybrid

We are seeking a talented and dedicated Customer Support Executive to join our team at a leading SaaS provider in expense management.

About the Role:

  • Respond promptly and professionally to customer queries via multiple channels (phone, email, chat).
  • Assist users with navigating their platform and resolving issues to enable their success.
  • Work collaboratively with internal teams to escalate and resolve technical challenges.
  • Uphold data privacy and security standards while handling sensitive customer information.

What We Are Looking For:

  • A proven track record in delivering outstanding customer service and support.
  • Experience using helpdesk software (preferred but not essential).
  • Strong communication and problem-solving skills.
  • A passion for providing exceptional service.

Benefits:

  • 25 days holiday, plus your birthday off.
  • Private medical insurance, group life cover, and a pension scheme.
  • Employee assistance program and retail discounts.
  • On-site perks and wellbeing benefits.
  • Engagement with our active ESG plan.

The estimated salary for this role is £40,000 - £50,000 per annum, depending on experience. If you have a strong passion for providing exceptional customer service and are looking for a challenging and rewarding role, please apply.



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