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Customer Engagement Specialist

1 month ago

Witney, Oxfordshire, United Kingdom Focus Group Full time
Job Title: Customer Engagement Specialist

At Focus Group, we're looking for a skilled Customer Engagement Specialist to join our sales team. As a key member of our team, you'll be responsible for maintaining relationships with customers, ensuring they're up-to-date with our product portfolio, and upselling new features and additional services tailored to each client.



Key Responsibilities:


  • Maintain and adapt product knowledge to effectively communicate with customers and identify opportunities for growth.
  • Cross-sell different products to our existing customer base, leveraging your knowledge of our offerings to drive revenue growth.
  • Understand the sales process from start to finish, ensuring a seamless experience for our customers.
  • Sell upgrades to existing customers, highlighting the benefits of our latest features and services.
  • Create opportunities through lead generation for surrounding teams, covering all product offerings.
  • Look for referrals from current customers to build your own client base, fostering strong relationships and driving business growth.
  • Ensure pipeline and forecasting are accurate at all times, meeting productivity and sales-based KPIs.


Essential Skills:


  • Target-driven with a strong focus on sales growth.
  • Highly organized with excellent administrative skills and attention to detail.
  • Exceptional verbal and written communication skills, with the ability to build strong relationships with customers.
  • Ability to meet deadlines and work effectively in a fast-paced environment.
  • Good interpersonal skills, with a strong understanding of customer needs and preferences.


Benefits:


  • Excellent bonus scheme and commission, taking your total first-year package to £35k OTE.
  • Excellent progression, learning, and development potential, with an average promotion to BDM in 12-18 months.
  • Regular socials in a welcoming, inclusive environment.
  • Lucrative bonus and incentive schemes.
  • Pension & Benefits Platform with Exclusive Discounts.


Our Values:


  • Respect - Treat colleagues and customers with respect.
  • Integrity - Uphold the highest standards of honesty and fairness.
  • Teamwork - Engage and collaborate with colleagues and partners.
  • Ambition - Determination to be the best that we can be.


We value passion, potential, and a willingness to learn just as much as experience. If you're excited about business development and helping companies succeed with technology, we encourage you to apply.



We're proud to have built an outstanding place to work where people thrive and are recognized for their achievements. We're delighted to have been named one of the UK's best 100 Companies to Work for 2021 and a British Private Equity & Venture Capital Association (BVCA) 2023 Vision Award Winner for London & South East for our commitment to culture and ESG.



We welcome all applications and if you struggle to apply online, please contact us for a chat, or email us directly. We can make any reasonable adjustments to the working environment to ensure all employees are included and can work safely in our offices.