Customer Engagement Specialist

4 weeks ago


Witney, Oxfordshire, United Kingdom Focus Group Full time
Job Title: Customer Engagement Executive

As a Customer Engagement Executive at Focus Group, you will play a vital role in driving revenue growth and profit on all product and services supplied by our company.

Key Responsibilities:

  • Maintain and adapt product knowledge to effectively upsell new features and additional services to existing customers.
  • Cross-sell different products to the existing customer base, ensuring a deep understanding of the sales process from start to finish.
  • Sell upgrades to existing customers, creating opportunities through lead generation for surrounding teams covering all product offerings.
  • Look for referrals from current customers to build your own client base, ensuring pipeline and forecasting accuracy at all times.
  • Meet productivity and sales-based KPIs, demonstrating exceptional verbal and written skills, as well as a high level of administrative skills and attention to detail.

Benefits:

  • An excellent bonus scheme and commission, taking your total first-year package to £35k OTE.
  • Excellent progression, learning, and development potential, with an average promotion to BDM in 12-18 months.
  • Regular socials in a welcoming, inclusive environment.
  • Lucrative bonus and incentive schemes.
  • Pension & Benefits Platform with Exclusive Discounts.

Our Values:

  • Respect - Treat colleagues and customers with respect.
  • Integrity - Uphold the highest standards of honesty and fairness.
  • Teamwork - Engage and collaborate with colleagues and partners.
  • Ambition - Determination to be the best that we can be.

At Focus Group, we value passion, potential, and a willingness to learn just as much as experience. We're a fast-paced and growing environment, and if you're excited about business development and helping companies succeed with technology, we encourage you to apply.



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