Workforce Planning and Optimization Manager

3 days ago


Bristol, Bristol, United Kingdom Practice Plus Group Full time

Practice Plus Group is recruiting for a Workforce Planning and Optimization Manager to join our team in Bristol. As an innovative, award-winning provider, we are in a period of significant growth and require someone to lead the IUC planning team from a long, medium, and short-term perspective.

About the Job

The successful candidate will be responsible for weekly and monthly planning, as well as highlighting areas of challenge in the plans. They will also support the continuous development of automation and value-add processes through WFM and manage a team of Workforce Planning Managers. These managers will support operational teams to deliver against their short to long-term objectives.

Requirements
  • Significant experience working in contact centre planning teams
  • Broad range of computer and telephone systems skills
  • Interpreting/analysing data skills
  • Strong Excel knowledge and skills
  • Working experience of Avaya WFM (Verint) and Avaya CMS
  • Understanding of Integrated Urgent Care

The estimated salary for this role is £55,000 - £65,000 per annum, depending on experience.


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