Customer Experience Lead

6 days ago


Beckenham, Greater London, United Kingdom Office Angels Full time

Join our client's innovative finance team as a Customer Experience Lead, where you'll play a vital role in shaping their customer-centric approach.

This exciting opportunity requires a skilled professional with a minimum of 2 years' experience in a similar role, preferably within a financial services environment.

Key Responsibilities:
  1. Develop and implement strategies to enhance customer engagement and loyalty.
  2. Work closely with the finance team to ensure alignment with business objectives.
  3. Mentor and coach team members to improve their performance and skills.
  4. Identify and assess risks in customer-facing processes.
  5. Contribute to the development of training programs to support team members' growth.

The estimated salary range for this position is £38,000 - £45,000 per year.



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