Customer Experience Associate
1 month ago
We are seeking a Customer Experience Associate to provide excellent service and resolve queries in a timely manner at beBee Professionals in Beckenham, United Kingdom.
Responsibilities:
- Handle customer inquiries via phone, email, and chat.
- Provide accurate product and service information.
- Resolve customer issues efficiently and escalate when necessary.
- Process customer orders and manage account information.
- Maintain accurate records of customer interactions and follow-up tasks.
- Collaborate with other departments to ensure customer satisfaction.
- Assist with administrative tasks as needed.
Requirements:
- Previous experience in a customer service role is preferred.
- Excellent communication and problem-solving skills.
- Ability to handle high-volume queries while maintaining attention to detail.
- Proficiency in Microsoft Office and CRM systems.
- Ability to work both independently and as part of a team.
- Flexible working hours, including weekends.
Benefits:
- Competitive salary with performance-based incentives.
- Pension scheme and healthcare benefits.
- Training and development opportunities.
- Supportive work environment with clear career progression.
- Flexible working options.
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