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Technical Support Specialist

2 months ago

Belfast, United Kingdom ETS Technical Full time
About the Role:

The Support Engineer will be responsible for the support and commissioning of Yelo's range of products, working closely with customers and the design team to ensure systems meet customer specifications. Based in our offices in Carrickfergus, this role involves approximately 25% travel and requires strong communication and troubleshooting skills.

Key Responsibilities:

• Provide customer support via telephone or email
• Ensure systems are tested and meet customer specifications prior to shipping
• Install and commission systems at customer sites, including test, calibration, and acceptance tests
• Work closely with the design team to ensure adequate understanding of the system is gained prior to commissioning
• Create and carry out test procedures as defined by the customer
• Investigate problems within the system, diagnosing and repairing faults as required
• Train customer technical and operations staff where appropriate
• Provide technical support to the customer as required onsite
• Assist in production to maintain a technical knowledge of the products
• Communicate customer needs, issues, and possible product enhancements to the design team
• Solve any IT-based issues directly related to the equipment while onsite

About You:

We are looking for an educated individual with a minimum of HNC level in Electronics or similar, with strong communication and analytical skills. You should be able to liaise and communicate with external customers in English in a clear and professional manner, and have a valid passport, full driving license, and the ability to travel. Additionally, you should have a working knowledge of Microsoft Windows operating systems and Microsoft Office, and be able to meet deadlines and work in a fast-paced environment.