Front Desk Coordinator

2 months ago


Crawley, West Sussex, United Kingdom Harwoods Ltd Full time

Job Summary

The Receptionist/Host is a key member of the Harwoods Ltd team, responsible for providing exceptional customer service and ensuring a seamless experience for visitors and customers.

Key Responsibilities

  • Ensure a warm and welcoming environment for all visitors and customers.
  • Answer and direct calls, both internal and external, in a timely and efficient manner.
  • Manage the reception area, ensuring it is tidy and well-maintained at all times.
  • Direct customers to the seating area and offer refreshments while they wait.
  • Handle and coordinate all calls and visitors, taking full details of the caller's business and paging members of staff as needed.
  • Establish and maintain a system to monitor the whereabouts of key staff at all times.
  • Keep customer refreshments stocked up at all times.
  • Keep the customer waiting area clean and tidy, and clear of crockery and other items.
  • Correctly process all outgoing post ready for despatch each evening.
  • Ensure the safety and security of people, vehicles, and property at all times, reporting any known faults or hazards.

Requirements

  • Smart appearance.
  • Competency in numeracy, literacy, and IT.
  • Relevant previous job history.

About Harwoods Ltd

Harwoods Ltd is a values-led, family-owned automotive retail group that was founded in 1931. Our values are lived and breathed by all of our colleagues to enable industry-leading customer experience and colleague engagement.

We are a top 30 automotive dealer group, representing the following brand partners:

  • Bentley
  • McLaren
  • Aston Martin
  • Jaguar
  • Land Rover
  • Audi
  • Volvo
  • INEOS
  • BMW & Mini (Service)
  • MAN

We operate across 6 counties in the South East of England, with a high colleague engagement score of 72% and a real differentiator with our industry-leading people development programme.



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