Front Desk Coordinator
2 months ago
Job Summary
The Receptionist/Host is a key member of the Harwoods Ltd team, responsible for providing exceptional customer service and ensuring a seamless experience for visitors and customers.
Key Responsibilities
- Ensure a warm and welcoming environment for all visitors and customers.
- Answer and direct calls, both internal and external, in a timely and efficient manner.
- Manage the reception area, ensuring it is tidy and well-maintained at all times.
- Direct customers to the seating area and offer refreshments while they wait.
- Handle and coordinate all calls and visitors, taking full details of the caller's business and paging members of staff as needed.
- Establish and maintain a system to monitor the whereabouts of key staff at all times.
- Keep customer refreshments stocked up at all times.
- Keep the customer waiting area clean and tidy, and clear of crockery and other items.
- Correctly process all outgoing post ready for despatch each evening.
- Ensure the safety and security of people, vehicles, and property at all times, reporting any known faults or hazards.
Requirements
- Smart appearance.
- Competency in numeracy, literacy, and IT.
- Relevant previous job history.
About Harwoods Ltd
Harwoods Ltd is a values-led, family-owned automotive retail group that was founded in 1931. Our values are lived and breathed by all of our colleagues to enable industry-leading customer experience and colleague engagement.
We are a top 30 automotive dealer group, representing the following brand partners:
- Bentley
- McLaren
- Aston Martin
- Jaguar
- Land Rover
- Audi
- Volvo
- INEOS
- BMW & Mini (Service)
- MAN
We operate across 6 counties in the South East of England, with a high colleague engagement score of 72% and a real differentiator with our industry-leading people development programme.
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