IT Service Desk Team Leader

4 weeks ago


Crawley, West Sussex, United Kingdom Clearwater People Solutions Full time
IT Service Desk Team Leader Wanted

Clearwater People Solutions is seeking an experienced IT Service Desk Team Leader to join their team on a permanent basis. The successful candidate will be based from the Crawley office with travel to other office locations as required.

Key Responsibilities:
  • Lead a team of engineers and manage a 3rd party vendor providing 1st & 2nd line support
  • Monitor IT Support team performance and provide feedback to the IT Service Manager
  • Backfill essential IT Support Coordinator responsibilities in their absence
  • Ensure processes are followed accurately and timely
  • Run daily stand-ups with the in-house team to prioritize activities and progress IT Support issues
  • Create and maintain documentation on support processes
  • Provide holistic oversight over the IT support vendor and internal IT support team
  • Coordinate internal IT teams, the IT Support vendor, and other 3rd party support vendors
Requirements:
  • Proven experience leading an IT Support function with in-house staff and third-party vendors
  • Excellent communication skills, both verbal and written
  • A personable and approachable nature
  • Strong knowledge of Windows 10/11 and Microsoft Office
  • Exchange online, Active Directory, Service Now
  • Excellent organizational skills
  • Willing to travel to other offices when required


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