IT Service Team Leader

3 weeks ago


Crawley, West Sussex, United Kingdom DGH Recruitment Full time £40,000
IT Service Team Leader Opportunity

We are seeking an experienced IT Service Team Leader to join our team at DGH Recruitment. As a key member of our IT department, you will be responsible for leading a team of IT Support specialists and working closely with our outsourced IT Support desk to provide exceptional user IT support.

Key Responsibilities:

  • Supervise and coordinate the IT Support team to ensure high-quality service delivery
  • Work closely with the outsourced IT Support desk to provide first and second-line user IT support
  • Stay in regular contact with users across the firm to ensure their IT needs are met
  • Responsible for the day-to-day supervision of the outsourced IT Support desk and the internal IT Support team
  • Run daily stand-ups with the IT Support team and the outsourced IT Support desk to align internal resourcing with business priorities

Requirements:

  • Strong knowledge of Windows 10/11 and Microsoft Office, particularly Word and Outlook
  • Experience with Exchange Online, Active Directory, and ITIL
  • Ability to provide guidance and advice to the internal IT Support team
  • Strong communication and leadership skills

About the Role:

This is a permanent opportunity with a competitive salary of £40,000 per annum. The role is based in Crawley, with a hybrid working arrangement. If you are a motivated and experienced IT professional looking for a new challenge, please apply today.



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