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Customer Service Representative

2 months ago

Sheffield, Sheffield, United Kingdom Abbatt Property Recruitment Full time £25,000
About the Role

We are seeking a highly skilled and experienced Customer Service Representative to join our team at Abbatt Property Recruitment. As a Concierge (Nights), you will be responsible for providing exceptional customer service to our residents and ensuring the smooth operation of our residential properties.

Key Responsibilities
  • Meet and greet residents, answer enquiries, and provide assistance to callers to the desk.
  • Ensure effective security of residents and the building at all times, including manning CCTV and aiding the smooth running of car parking facilities.
  • Carry out regular patrols of the building and report any faults and/or security breaches to the Building Manager.
  • Perform weekly fire alarm, lift alarm, and other regulatory tests and inspections, and report any issues to the Property Manager.
  • Ensure correct reporting of any security/Health & Safety issues, incidents, and complaints.
  • Notify residents of any deliveries to arrange collection from the front desk.
Requirements
  • Significant experience providing exemplary levels of customer service.
  • Experience in managing contractors and building works within a busy development.
  • Awareness of general fire, health & safety, and security.