Department Lead

4 weeks ago


Cheltenham, Gloucestershire, United Kingdom Decathlon Full time

As a Department Manager at Decathlon, your mission is to grow a dynamic business within your department to empower and develop your team and ensure an amazing shopping experience for customers.

During a 3-month training period, you will face new challenges every day, but with the support of your team. Your responsibilities will include:

Team Leadership:

  • Recruit, train, and manage a team of Sport Advisors (sales assistants)
  • Mentor and lead the development of each team member within your department
  • Foster a collaborative and motivated work environment
  • Set performance goals and provide ongoing feedback
  • Conduct performance evaluations and manage scheduling effectively

Sales and Customer Service:

  • Set sales goals and drive the team to achieve these targets
  • Ensure excellent customer service
  • Ensure that your team is trained to provide product knowledge and assistance to customers

Merchandising and Inventory Management:

  • Ensure top-level and organized department displays
  • Manage inventory levels, including restocking and inventory counts
  • Ensure that campaign materials and visual merchandising policies are implemented

Commercial Strategies:

  • In collaboration with our Commercial Team, prepare a commercial plan and stay updated on product knowledge within the department
  • Together with your store leader, define the product range to be offered to customers and sport practitioners

Reporting and Analysis:

  • Generate and analyze sales reports and key performance indicators (KPIs)
  • Use data to make informed decisions and adjustments to department strategies

Secure Operational Efficiency:

  • Implement and maintain operational procedures and policies during assigned duty hours
  • Lead the overall operational function of the store during assigned duty hours
  • Ensure compliance with company policies and safety regulations

As a Department Manager, you will be required to work usual retail hours, including evenings and weekends. You will also have access to various benefits and perks, including annual remuneration reviews, a healthy employee discount on all Decathlon products, and opportunities for learning and development.



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