Veterinary Front Line Associate

3 weeks ago


St Albans, Hertfordshire, United Kingdom Illuminate Recruitment Ltd Full time
About the Role:

We are seeking two highly skilled Practice Hosts to join a veterinary specialist in their newest clinic located in St Albans. This exciting opportunity allows you to work with animals, deliver exceptional customer service, and develop your skills in a dynamic environment.

Your Key Responsibilities:
  • Welcome clients and their pets with a friendly smile and approachable demeanor.
  • Make everyone feel welcome and comfortable from the moment they enter the clinic.

Client Communication:

  • Answer phone calls and respond to inquiries in a professional and friendly manner.
  • Schedule appointments, send reminders, and manage the busy calendar.
  • Provide clients with information about services, treatments, and products.

Pet Care:

  • Assist pet owners with bookings, ensuring all details are correct and up-to-date.
  • Help clients understand treatment plans and follow-up care instructions.
  • Handle pet-related inquiries with empathy and expertise.

Organisational Skills:

  • Maintain a clean and welcoming reception area.
  • Keep client records organised and confidential.
  • Process payments and manage billing with accuracy and efficiency.

Teamwork:

  • Collaborate with veterinarians, nurses, and other team members to ensure smooth clinic operations.
  • Assist with clinic events, promotions, and community outreach activities.

Problem Solving:

  • Address client concerns and resolve issues promptly and effectively.
  • Provide creative solutions to enhance client satisfaction and clinic efficiency.

This is a full-time position with an estimated salary of £24,000 - £28,000 per annum, depending on experience. If you're ready to unleash your potential in the veterinary industry, apply now.



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