Veterinary Front Line Associate
3 weeks ago
We are seeking two highly skilled Practice Hosts to join a veterinary specialist in their newest clinic located in St Albans. This exciting opportunity allows you to work with animals, deliver exceptional customer service, and develop your skills in a dynamic environment.
Your Key Responsibilities:- Welcome clients and their pets with a friendly smile and approachable demeanor.
- Make everyone feel welcome and comfortable from the moment they enter the clinic.
Client Communication:
- Answer phone calls and respond to inquiries in a professional and friendly manner.
- Schedule appointments, send reminders, and manage the busy calendar.
- Provide clients with information about services, treatments, and products.
Pet Care:
- Assist pet owners with bookings, ensuring all details are correct and up-to-date.
- Help clients understand treatment plans and follow-up care instructions.
- Handle pet-related inquiries with empathy and expertise.
Organisational Skills:
- Maintain a clean and welcoming reception area.
- Keep client records organised and confidential.
- Process payments and manage billing with accuracy and efficiency.
Teamwork:
- Collaborate with veterinarians, nurses, and other team members to ensure smooth clinic operations.
- Assist with clinic events, promotions, and community outreach activities.
Problem Solving:
- Address client concerns and resolve issues promptly and effectively.
- Provide creative solutions to enhance client satisfaction and clinic efficiency.
This is a full-time position with an estimated salary of £24,000 - £28,000 per annum, depending on experience. If you're ready to unleash your potential in the veterinary industry, apply now.
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