Veterinary Clinic Host Coordinator
21 hours ago
We are a leading veterinary specialist based in St Albans, seeking an experienced Front of House Executive to join our team. This is a unique opportunity to work in a fast-paced, dynamic environment where no two days are ever the same.
About the Role:The successful candidate will be responsible for providing exceptional customer service, managing clinic operations, and supporting our veterinary team. Key responsibilities include:
Main Responsibilities:
- Greet clients and their pets with a warm smile and cheerful attitude.
- Make everyone feel welcome and comfortable from the moment they walk through the door.
- Answer phone calls and respond to emails with professionalism and friendliness.
- Schedule appointments, send reminders, and manage the busy calendar.
- Provide clients with information about services, treatments, and products.
- Assist pet owners with bookings, ensuring all details are correct and up-to-date.
- Help clients understand treatment plans and follow-up care instructions.
- Handle pet-related inquiries with empathy and expertise.
- Maintain a tidy and welcoming reception area.
- Keep client records organised and confidential.
- Process payments and manage billing with accuracy and efficiency.
To succeed in this role, you will need:
- A genuine passion for animals and their well-being.
- Excellent interpersonal and communication skills.
- Strong multitasking abilities and attention to detail.
- Comfortable using computers, scheduling software, and managing digital records.
- Ability to think on your feet and handle challenging situations.
- A willingness to pitch in and help wherever needed.
- A cheerful disposition and a can-do spirit.
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