Veterinary Clinic Manager
1 month ago
Lead Veterinary Surgeon Opportunity
We are seeking an experienced and dedicated Lead Veterinary Surgeon to join our team in St Albans. This role offers an excellent opportunity to lead a clinic from both a clinical and operational perspective.
Key Responsibilities
- Lead clinical delivery within the practice, ensuring the highest standards of care for our patients.
- Allocate 80% of your time to clinical work, allowing you to lead by example and support your team.
- Promote teamwork and create an environment where all team members work to their maximum potential.
- Implement clinical audits, address any performance issues, and ensure evidence-based practices.
Business Performance
- Drive client membership and acquisition initiatives, working closely with the membership manager to achieve growth targets.
- Collaborate on local clinic strategy, overseeing critical areas including HR, recruitment, health & safety, and client care.
- Budget management and financial planning, with a focus on key performance indicators (KPIs) to influence the clinic's profitability.
Team Leadership & Development
- Be the clinical figurehead for the practice, providing veterinary leadership to the team.
- Conduct regular performance conversations, manage direct reports, and ensure effective communication and development within the team.
- Foster a culture of respect, inclusion, and well-being, supporting team members through mental health awareness and open communication.
Client Experience
- Ensure every client experience is exceptional, with clear and empathetic communication.
- Oversee the handling of client complaints, ensuring prompt resolution and continuous improvement.
- Participate in local community events to promote the clinic and its values.
Requirements
- A skilled and compassionate Veterinary Surgeon with proven leadership experience.
- Strong clinical and business acumen, with an understanding of KPIs and P&L management.
- Ability to foster a positive team culture and drive clinical and financial success.
- A proactive approach to professional development and clinical governance.
Benefits
- Competitive salary and benefits package.
- Opportunities for further professional development and career progression.
- A supportive team environment within a growing practice.
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