Veterinary Community Liaison
13 hours ago
Illuminate Recruitment Ltd is excited to partner with Creature Comforts, a forward-thinking veterinary membership service dedicated to enhancing pet wellbeing and owner satisfaction.
We're seeking an accomplished Membership Development Executive to join their journey. As a warm-hearted professional with a passion for animals, you'll establish meaningful connections with local pet owners, drive business growth, and contribute to a culture of care.
Creature Comforts is revolutionizing the veterinary experience by emphasizing personalized connections, transparent pricing, and community engagement. Their approach includes beautifully designed clinics and a focus on creating lasting relationships.
Following a significant investment of £7 million, we're looking for a skilled Membership Executive to welcome local pet owners into the Creature Comforts family, fostering a sense of belonging, understanding, and appreciation.
This role will be based at the St Albans clinic, with regular collaboration at the Edgware Road HQ. You'll be responsible for developing and executing innovative strategies to engage with local pet owners, manage the waitlist, host tours, and deliver exceptional customer service.
The ideal candidate will be an entrepreneurial individual with excellent communication skills, able to balance multiple priorities and lead a team of brand ambassadors. A competitive salary of £35,000, complemented by a performance-based bonus, will be offered to the right candidate.
Your Key Responsibilities:
- Develop and implement effective engagement strategies to connect with local pet owners.
- Lead and motivate a team of brand ambassadors to promote Creature Comforts' mission.
- Manage the clinic's waitlist, welcoming prospective members and showcasing the space and services.
- Host tours and open days, creating memorable experiences that drive membership sign-ups.
- Focus on sales performance and growth opportunities, targeting core membership and additional services.
- Provide exceptional customer service, ensuring a seamless and enjoyable experience for members.
- Support high retention rates and reconnect with members to understand and address their needs.
- Build strong relationships within the clinic and broader team, promoting a culture of care and support.
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