Veterinary Receptionist with Excellent Communication Skills

7 days ago


St Albans, Hertfordshire, United Kingdom Illuminate Recruitment Ltd Full time

Role Overview

Illuminate Recruitment Ltd is seeking a highly skilled and experienced Veterinary Receptionist to join their team in St Albans. As a key member of the practice, you will be responsible for delivering exceptional customer service, managing client interactions, and ensuring seamless clinic operations.

Job Description

  • Greet clients and pets with a warm smile and cheerful attitude, creating a welcoming atmosphere from the moment they enter the clinic.

  • Answer phone calls and respond to inquiries with professionalism and friendliness, providing accurate information about services and treatments.

  • Schedule appointments, send reminders, and manage the busy calendar to ensure timely and efficient scheduling.

  • Assist pet owners with bookings, verifying all details are correct and up-to-date, and provide guidance on treatment plans and follow-up care instructions.

  • Maintain a tidy and welcoming reception area, keeping client records organized and confidential, and process payments with accuracy and efficiency.

Requirements

In order to succeed in this role, you must possess:

  • A genuine passion for animals and their well-being.

  • Excellent interpersonal and communication skills, with the ability to interact effectively with clients and staff.

  • Strong multitasking abilities and attention to detail, ensuring accurate record-keeping and efficient scheduling.

  • Comfortable using computers, scheduling software, and managing digital records.

  • Ability to think critically and resolve issues promptly and effectively.

What We Offer

As a valued member of our team, you can expect:

  • Daily interaction with adorable pets, fostering a sense of fulfillment and joy.

  • A supportive and friendly work environment, promoting collaboration and teamwork.

  • Opportunities for continuous learning and professional development, enhancing your skills and expertise.

  • A competitive salary of £25,000 - £30,000 per annum, commensurate with experience.

  • Flexible working hours and a positive work-life balance, ensuring your well-being and satisfaction.

Why Apply?

This is an exceptional opportunity to join a dynamic and compassionate team dedicated to delivering outstanding care for pets and exceptional service for their owners. If you're passionate about animals, committed to excellence, and eager to grow with a reputable organization, we invite you to apply for this exciting Veterinary Receptionist role.



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