Front Office Administrator
2 weeks ago
Estimated salary £25,000 - £35,000 per year
We are working with an innovative veterinary specialist in St Albans who offers a unique membership subscription. If you're passionate about delivering exceptional customer service to animal lovers, we'd love to hear from you.
This full-time role involves greeting clients, answering phones, scheduling appointments, and assisting with client check-ins and weigh-ins. You'll be the first point of contact for our clients, making sure they feel welcome and comfortable from the moment they walk through the door.
Key responsibilities:
Client Communication Expertise:
- Answer phone calls and respond to emails with professionalism and friendliness.
- Schedule appointments, send reminders, and manage the busy calendar.
- Provide clients with information about services, treatments, and products.
Pet Advocate:
- Assist pet owners with bookings, ensuring all details are correct and up-to-date.
- Help clients understand treatment plans and follow-up care instructions.
- Handle pet-related inquiries with empathy and expertise.
Organisational Skills:
- Maintain a tidy and welcoming reception area.
- Keep client records organised and confidential.
- Process payments and manage billing with accuracy and efficiency.
Team Player:
- Collaborate with veterinarians, nurses, and other team members to ensure smooth clinic operations.
- Assist with clinic events, promotions, and community outreach activities.
Benefits include daily interaction with adorable pets, a supportive work environment, opportunities for continuous learning, and a fun atmosphere that encourages teamwork and professional development.
Apply now if you're ready to unleash your potential in the veterinary industry and make a meaningful difference in the lives of pets and their owners.
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