Front of House Operations Manager
16 hours ago
Estimated Salary: £22,000 - £28,000 per annum
About the Role:We are seeking a skilled and experienced Front of House Executive to join our team at a veterinary specialist in St Albans. As a key member of our front office team, you will be responsible for providing exceptional customer service, ensuring seamless clinic operations, and supporting our dedicated veterinary team.
Main Responsibilities:
- Greet clients and their pets with a warm smile and cheerful attitude.
- Make everyone feel welcome and comfortable from the moment they walk through the door.
- Answer phone calls and respond to emails with professionalism and friendliness.
- Schedule appointments, send reminders, and manage the busy calendar.
- Provide clients with information about services, treatments, and products.
- Assist pet owners with bookings, ensuring all details are correct and up-to-date.
- Help clients understand treatment plans and follow-up care instructions.
- Handle pet-related inquiries with empathy and expertise.
- Maintain a tidy and welcoming reception area.
- Keep client records organised and confidential.
- Process payments and manage billing with accuracy and efficiency.
- Collaborate with veterinarians, nurses, and other team members to ensure smooth clinic operations.
- Address client concerns and resolve issues promptly and effectively.
To succeed in this role, you will need:
- A genuine passion for animals and their well-being.
- Excellent interpersonal and communication skills.
- Strong multitasking abilities and attention to detail.
- Comfortable using computers, scheduling software, and managing digital records.
- Ability to think on your feet and handle challenging situations.
- A willingness to pitch in and help wherever needed.
- A cheerful disposition and a can-do spirit.
As a Front of House Executive at our veterinary specialist, you will have the opportunity to work with a dedicated team that is passionate about delivering outstanding care for pets and exceptional service for their owners. You will benefit from:
- Daily interaction with adorable pets.
- A supportive and friendly work environment.
- Continuous learning and professional development opportunities.
- A fun and dynamic atmosphere that values teamwork and collaboration.
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