Front of House Operations Manager

16 hours ago


St Albans, Hertfordshire, United Kingdom Illuminate Recruitment Ltd Full time
Job Title: Front of House Executive

Estimated Salary: £22,000 - £28,000 per annum

About the Role:

We are seeking a skilled and experienced Front of House Executive to join our team at a veterinary specialist in St Albans. As a key member of our front office team, you will be responsible for providing exceptional customer service, ensuring seamless clinic operations, and supporting our dedicated veterinary team.

Main Responsibilities:

  • Greet clients and their pets with a warm smile and cheerful attitude.
  • Make everyone feel welcome and comfortable from the moment they walk through the door.
  • Answer phone calls and respond to emails with professionalism and friendliness.
  • Schedule appointments, send reminders, and manage the busy calendar.
  • Provide clients with information about services, treatments, and products.
  • Assist pet owners with bookings, ensuring all details are correct and up-to-date.
  • Help clients understand treatment plans and follow-up care instructions.
  • Handle pet-related inquiries with empathy and expertise.
  • Maintain a tidy and welcoming reception area.
  • Keep client records organised and confidential.
  • Process payments and manage billing with accuracy and efficiency.
  • Collaborate with veterinarians, nurses, and other team members to ensure smooth clinic operations.
  • Address client concerns and resolve issues promptly and effectively.
Requirements:

To succeed in this role, you will need:

  • A genuine passion for animals and their well-being.
  • Excellent interpersonal and communication skills.
  • Strong multitasking abilities and attention to detail.
  • Comfortable using computers, scheduling software, and managing digital records.
  • Ability to think on your feet and handle challenging situations.
  • A willingness to pitch in and help wherever needed.
  • A cheerful disposition and a can-do spirit.
Why Join Our Team?

As a Front of House Executive at our veterinary specialist, you will have the opportunity to work with a dedicated team that is passionate about delivering outstanding care for pets and exceptional service for their owners. You will benefit from:

  • Daily interaction with adorable pets.
  • A supportive and friendly work environment.
  • Continuous learning and professional development opportunities.
  • A fun and dynamic atmosphere that values teamwork and collaboration.


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