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Guest Services Representative

2 months ago

West London, United Kingdom 55 Le Mirage Full time
About 55 Le Mirage

We are a boutique hotel located in Bayswater, offering a unique and personalized experience to our guests. Our hotel is situated in a prime location, close to Notting Hill, Hyde Park, and Paddington, making it an ideal choice for both business and leisure travelers.

Job Summary

We are seeking a friendly and spirited Guest Services Agent to join our team. As a Guest Services Agent, you will be responsible for ensuring that our guests have a comfortable and enjoyable stay with us. This includes checking guests in and out, assisting with luggage, serving light snacks, and ensuring that all revenue is correctly charged.

Key Responsibilities
  • Conduct regular security checks to ensure the safety and security of our guests and staff.
  • Provide exceptional customer service to our guests, responding to their needs and requests in a timely and professional manner.
  • Assist with the preparation and serving of breakfast, ensuring that it is presented to a high standard.
  • Maintain the cleanliness and tidiness of public areas, including the removal of trays and other items as necessary.
  • Attend training sessions and workshops to develop your skills and knowledge, and to stay up-to-date with company policies and procedures.
  • Take on additional responsibilities as required, and demonstrate a willingness to go above and beyond to ensure that our guests have an exceptional experience.
Requirements
  • Previous experience in a similar role within a hotel environment.
  • Strong communication and interpersonal skills, with the ability to work unsupervised.
  • A proactive and dedicated approach to customer service, with a focus on delivering a high-quality experience for our guests.
  • A team-player with a positive attitude and a willingness to work collaboratively with colleagues to achieve our goals.
About Cycas Hospitality

Cycas Hospitality is a dynamic and innovative hotel management company, with a portfolio of properties across Europe. We are committed to developing and inspiring Europe's best hospitality team, and we are looking for talented individuals who share our values and vision.

We offer a range of benefits, including employee and friends and family rates across our hotels, a cycle-to-work scheme, and optional free medical healthcare plans. We are also committed to ongoing career development, and we offer regular training and development opportunities to help you grow and succeed in your role.