Customer Experience Representative

4 weeks ago


London, Greater London, United Kingdom Rapport Guest Services Full time

Role Overview

The Customer Experience Representative will be responsible for delivering exceptional service to our guests, ensuring a seamless and memorable experience.

Key Responsibilities

  • Warmly greet all guests and visitors, adhering to our service standards.
  • Escort guests to their destinations, facilitating smooth transitions between team members.
  • Continuously seek opportunities to enhance our service and innovate.
  • Maintain awareness of building facilities to provide accurate guidance to guests.
  • Respond to enquiries and requests in a timely and professional manner.
  • Prepare meeting rooms to the required standard, including setup and quality checks.
  • Clean and maintain all areas of the office to the expected standard.

The Ideal Candidate

We are seeking a team player with integrity, a can-do attitude, and a passion for delivering great service. The ideal candidate is flexible, adaptable, and always looks for innovative ways to improve efficiencies and enhance guest services.



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