Global Woman Customer Experience Representative

1 month ago


London, Greater London, United Kingdom Globalwomanmagazine Full time

We are seeking an exceptional customer service professional to join our team at Global Woman Magazine. As a Customer Experience Representative, you will be the first point of contact for our members and users, responsible for providing top-notch support and engagement with our platform.

Your primary goal will be to make our members feel at home when they interact with us, and delivering 5-star customer experience is at the core of what we do.

You will work closely with a conscious-driven and adaptable team, managing multiple tasks and projects across various platforms. Key responsibilities include maintaining communication channels, managing member accounts, and engaging with improvement projects.

In this role, you will represent the team on virtual sessions and engage in our online community group to increase Global Woman's presence and create amazing relationships with our customers.

We are looking for someone who is well-organized, structured, and a team player with a passion for customer service and global initiatives.

  • Maintain and manage our communication channels (email, chatbot, social media inboxes, ad hoc calls)
  • Develop and maintain standard responses to provide consistent and exceptional customer service
  • Manage member account management, including supporting the cancellation process, refunds, and updating contact details
  • Engage with improvement projects and represent the Global Woman Team on virtual sessions
  • Participate in our online community group to enhance Global Woman's presence and build strong relationships with our customers

The estimated salary for this position is around $45,000 - $55,000 per year, depending on location and experience.



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