Customer Experience Trainer

3 days ago


London, Greater London, United Kingdom Stellar Global Limited Full time
Company Overview
Stellar Global Limited is a leading retailer with multiple Flagship Retail locations across the UK. We are committed to delivering exceptional customer experiences and are seeking a skilled and passionate Customer Experience Trainer to join our team. As a key member of the Training Team, you will play a vital role in developing and delivering training programs that focus on product knowledge, personal development, and influencing the team to achieve excellence.

About the Role
This is a dynamic and challenging position that requires a highly confident presenter who can engage with diverse groups. You will be responsible for supporting the business in delivering the training strategy, focusing on customer experience, sales techniques, and product knowledge. The ideal candidate will have experience in the technology sector and possess excellent communication skills. We offer a competitive salary of £60,000 - £70,000 per annum, depending on experience.

Key Responsibilities
* Develop and deliver high-quality training programs that focus on customer experience and sales techniques
* Support the Training Manager in developing and implementing the training strategy
* Work closely with cross-functional teams to ensure seamless delivery of training programs

Benefits
* Competitive salary of £60,000 - £70,000 per annum
* Samsung work phone and laptop
* Discount at Samsung members only website
* Attend Samsung training sessions and National Training Summit
* 21 days annual leave + Bank Holidays (and 1 extra day following the completion of 1 year of service)
* Private Health cash plan via Medicash
* Cycle to work scheme
* Pension Scheme

Requirements
* Bachelor's degree in Marketing, Communications, or a related field
* Proven experience in training and development, preferably in the technology sector
* Excellent communication and presentation skills
* Ability to travel abroad to represent the brand in Tech conferences/exhibitions



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