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Key Customer Service Representative
2 months ago
GIMO Global Interactive Marketing Online Ltd is seeking a skilled Key Customer Service Representative to join our team. The successful candidate will be responsible for delivering exceptional customer service, ensuring prompt and effective resolution of customer queries.
Job OverviewThe Job involves interacting with customers via multiple channels, responding promptly to inquiries, and resolving customer complaints in a professional manner. Key responsibilities include:
- Responding to customer inquiries and resolving queries first time whenever possible.
- Assessing customer requirements and coordinating with back offices when necessary.
- Maintaining a positive, empathetic, and professional attitude toward customers at all times.
We estimate the salary for this position to be around £25,000-£35,000 per annum, depending on experience. Requirements include being an English native speaker, having at least 2 years of customer support experience, and being computer literate with multitasking skills. Ability to work in a fast-paced environment, meet targets, and be self-motivated is also required.
Benefits and OpportunitiesWe offer an excellent benefits package, including competitive salary, opportunities for career growth and development, and a supportive work environment. We are committed to equality of opportunity for all staff and welcome applications from diverse candidates.
