Automotive Customer Experience Representative
5 days ago
This is an exciting opportunity to work as an Automotive Customer Experience Representative, playing a key role in delivering exceptional customer service and ensuring the satisfaction of our clients.
About the RoleWe are seeking a highly motivated and results-driven individual with excellent communication skills to join our team. As an Automotive Customer Experience Representative, you will be responsible for managing inbound and outbound calls, building strong relationships with customers, and providing expert advice on our products and services.
Key Responsibilities- Manage inbound and outbound calls to deliver exceptional customer service and enhance profitability.
- Build authentic relationships and strong rapport with every customer, focusing on enhancing customer loyalty and retention.
- Develop in-depth knowledge of our products and services, showcasing your passion for the brand and representing it with pride and excellence.
- Proactively conduct follow-up calls related to divisional marketing campaigns.
- Maintain accurate records and ensure systems stay up to date in accordance with database protocols and guidelines.
- Prior experience in customer-facing roles, preferably within the automotive industry.
- Confident communication skills with the ability to engage and build authentic relationships with customers.
- Proficiency in utilizing computer systems, with knowledge of Microsoft packages and database experience desirable.
- Able to adhere to all company and manufacturer policies and protocols.
- Passion for the automotive industry, its people, and the customers we serve.
At Pendragon Group, we thrive in a fast-paced environment where collaboration and empowerment drive our success. Our teams empower millions to explore new horizons, connect with others, and unlock their full potential.
Why Join Us?We offer a unique opportunity to work in a dynamic environment, develop your skills, and grow with a leading organization in the automotive retail sector. With a focus on customer satisfaction, teamwork, and professional development, we provide a supportive and inclusive culture that enables our employees to excel.
What We OfferAs an Automotive Customer Experience Representative, you can expect:
- An estimated salary of £30,858 - £40,000 per annum, depending on experience.
- A competitive bonus structure.
- Excellent training and development opportunities.
- Opportunities for career growth and advancement.
- A collaborative and supportive work environment.
Pendragon Group is a leading provider of automotive retail services, dedicated to igniting the spark of movement and exploration. Our mission is to empower millions to experience the thrill of discovering new horizons, connecting with others, and embracing life's fullest potential.
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