Customer Service Representative

2 weeks ago


London, Greater London, United Kingdom Pendragon Group Full time

At Pendragon Group, we are dedicated to delivering exceptional customer experiences in the automotive industry. We are seeking a highly skilled and motivated Customer Service Representative to join our team at Evans Halshaw Ford Merthyr Tydfil.

About the Role

This is an exciting opportunity for a driven individual with a passion for providing world-class customer service to join our team as a Service Advisor. As a key member of our team, you will be responsible for delivering an outstanding customer experience, ensuring customer satisfaction, and building strong relationships with our clients.

Key Responsibilities
  • Provide estimates for work and book in service and repair work for our customers' vehicles.
  • Advise on a recommended course of action to our customers, accurately invoice for any work carried out.
  • Keep our customers fully informed of all available extras, accessories, and value products, while maximizing the opportunity to upsell.
What Qualities Do I Need to Succeed?

To succeed in this role, you will need:

  • A background in customer service and an interest in the automotive industry.
  • Flawless organization skills and confidence when using computer systems.
  • Experience in sales, with the ability to maintain high customer service levels while meeting KPIs and deadlines in a fast-paced environment.
  • Dedication to providing an exceptional service, with a passion for making our customers happy.
Benefits

We offer a competitive salary of £13,428 per annum, plus a bonus of £2,400, pension, critical illness pay, life assurance, 23 days holiday, and bank holidays. You will also receive exclusive company discounts on used car purchases, leasing deals, and aftersales services (pro-rata for part-time). In addition, you will have the opportunity to grow and develop your career within our dynamic and supportive team.

Our Culture

We thrive in a fast-paced environment where collaboration is key. Our culture is built around empowering our employees to bring out the best in themselves and others. If you have the drive, attitude, and motivation to excel in this role, we would love to hear from you.



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