Automotive Customer Service Representative

4 days ago


London, Greater London, United Kingdom Stellantis &You Full time

We are seeking a skilled and customer-focused Automotive Customer Service Representative to join our National Parts Hubs team. As a key point of contact for our customers, you will provide a welcoming experience and utilize your excellent communication skills and telephone manner to sell and upsell products.

Key Responsibilities:
  • Promote and participate in various campaigns and promotions to drive sales and growth.
  • Analyse business data to identify opportunities across different customer types and products, and support the development of strategies to improve profitability and efficiency.
  • Collaborate with other departments to ensure seamless customer service and meet order deadlines as directed by your line manager.
Requirements:
  • A minimum of 1 year of experience in a similar role within the automotive industry, preferably in parts distribution or logistics.
  • Demonstrable parts experience and strong computer skills, including proficiency in database packages, email, and internet.
Benefits:
  • Competitive basic salary estimated at £25,000 - £35,000 per annum, depending on location and experience.
  • Company car scheme allowing for up to two vehicles.
  • Up to 7% Employer Pension Contribution.
  • Annual Leave: 22 days increasing to 26 with continued service, plus bank holidays.
  • Exclusive retail discounts through our Rewards Apps.
  • Enhanced Maternity, Paternity and Adoption Leave.
  • Employee Assistance Program.


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