Customer Service Program Coordinator

3 days ago


Birmingham, Birmingham, United Kingdom Johnson Controls Full time

About the Role

We are seeking a highly skilled Customer Service Program Coordinator to join our team at Johnson Controls. As a key member of our UK operations, you will play a vital role in delivering exceptional service to our clients.

Key Responsibilities

  • Manage day-to-day service delivery for a prestigious client
  • Lead a dedicated team, including field engineers, a manager, and key customer contacts
  • Collaborate with the team to ensure efficient service delivery and meet service level agreements (SLAs)
  • Record and resolve fault tickets promptly
  • Generate monthly reports and ensure scheduled maintenance tasks are completed
  • Serve as a primary point of contact for the customer

What We Offer

  • Competitive salary
  • 25 holidays + Bank Holidays and sick pay
  • Hybrid position (office in Birmingham)
  • Part-time or full-time position available
  • Comprehensive benefits package, including pension, life assurance, and employee assistance program
  • Extensive product and on-the-job training opportunities
  • Encouraging and collaborative team environment
  • Career development through various career ladders

Requirements

  • Clear and tactful communication skills
  • Strong written and verbal abilities, with proficiency in electronic communications
  • Familiarity with Microsoft Excel and other office software
  • Self-motivation and ability to work independently
  • Track record of meeting strict deadlines

About Johnson Controls

We are a leading global company dedicated to shaping a safer, more comfortable, and sustainable world. We offer diverse and exciting opportunities for our team to thrive.



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