Customer Service Program Coordinator
3 days ago
About the Role
We are seeking a highly skilled Customer Service Program Coordinator to join our team at Johnson Controls. As a key member of our UK operations, you will play a vital role in delivering exceptional service to our clients.
Key Responsibilities
- Manage day-to-day service delivery for a prestigious client
- Lead a dedicated team, including field engineers, a manager, and key customer contacts
- Collaborate with the team to ensure efficient service delivery and meet service level agreements (SLAs)
- Record and resolve fault tickets promptly
- Generate monthly reports and ensure scheduled maintenance tasks are completed
- Serve as a primary point of contact for the customer
What We Offer
- Competitive salary
- 25 holidays + Bank Holidays and sick pay
- Hybrid position (office in Birmingham)
- Part-time or full-time position available
- Comprehensive benefits package, including pension, life assurance, and employee assistance program
- Extensive product and on-the-job training opportunities
- Encouraging and collaborative team environment
- Career development through various career ladders
Requirements
- Clear and tactful communication skills
- Strong written and verbal abilities, with proficiency in electronic communications
- Familiarity with Microsoft Excel and other office software
- Self-motivation and ability to work independently
- Track record of meeting strict deadlines
About Johnson Controls
We are a leading global company dedicated to shaping a safer, more comfortable, and sustainable world. We offer diverse and exciting opportunities for our team to thrive.
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