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Customer Service Program Coordinator

2 months ago

Birmingham, Birmingham, United Kingdom Johnson Controls Full time

About the Role

We are seeking a highly skilled Service Delivery Program Coordinator to join our team at Johnson Controls. As a key member of our UK operations, you will play a vital role in delivering exceptional service to our clients.

Key Responsibilities

  • Manage day-to-day service delivery for a prestigious client, leading a dedicated team of field engineers, a manager, and key customer contacts.
  • Record and resolve fault tickets promptly, ensuring efficient assignment of work to meet service level agreements (SLAs).
  • Upload necessary documents to customer portals and manage pricing worksheets.
  • Ensure scheduled maintenance tasks are completed and generate monthly reports.
  • Serve as a primary point of contact for the customer and support the team manager, including acting as a proxy when needed.

What We Offer

  • Competitive salary and comprehensive benefits package, including pension, life assurance, and employee assistance program.
  • Hybrid working option, with a mix of office-based and remote work.
  • Extensive product and on-the-job training opportunities, with outstanding resources available.
  • Encouraging and collaborative team environment, with opportunities for career development and growth.
  • Dedication to safety through our Zero Harm policy and access to business resource groups.

Requirements

  • Clear and tactful communication skills, with strong written and verbal abilities.
  • Proficiency in Microsoft Excel and other office software.
  • Self-motivation and ability to work independently, with a track record of meeting strict deadlines.

About Johnson Controls

We are a leading global company dedicated to shaping a safer, more comfortable, and sustainable world. We are committed to revolutionizing how we live, work, and play, and we are continuously creating diverse and exciting opportunities for our team to thrive.