Customer Service Program Coordinator

4 weeks ago


Birmingham, Birmingham, United Kingdom Johnson Controls Full time

Job Summary

We are seeking a highly skilled Customer Service Program Coordinator to join our team at Johnson Controls. As a key member of our UK operations, you will play a vital role in delivering exceptional service to our clients.

Key Responsibilities

  • Manage day-to-day service delivery for a prestigious client
  • Lead a dedicated team of field engineers, a manager, and key customer contacts
  • Collaborate with the team to ensure efficient service delivery
  • Record and resolve fault tickets promptly
  • Generate monthly reports
  • Serve as a primary point of contact for the customer

Requirements

  • Clear and tactful communication skills
  • Strong written and verbal abilities, with proficiency in electronic communications
  • Familiarity with Microsoft Excel and other office software
  • Self-motivation and the ability to work independently
  • A track record of meeting strict deadlines

About Johnson Controls

Johnson Controls is a leading global company dedicated to shaping a safer, more comfortable, and sustainable world. We offer a comprehensive benefits package, including pension, life assurance, employee assistance program, employee referral scheme, employee discounts, and more.



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