Customer Service Program Coordinator
4 weeks ago
Job Summary
We are seeking a highly skilled Customer Service Program Coordinator to join our team at Johnson Controls. As a key member of our UK operations, you will play a vital role in delivering exceptional service to our clients.
Key Responsibilities
- Manage day-to-day service delivery for a prestigious client
- Lead a dedicated team of field engineers, a manager, and key customer contacts
- Collaborate with the team to ensure efficient service delivery
- Record and resolve fault tickets promptly
- Generate monthly reports
- Serve as a primary point of contact for the customer
Requirements
- Clear and tactful communication skills
- Strong written and verbal abilities, with proficiency in electronic communications
- Familiarity with Microsoft Excel and other office software
- Self-motivation and the ability to work independently
- A track record of meeting strict deadlines
About Johnson Controls
Johnson Controls is a leading global company dedicated to shaping a safer, more comfortable, and sustainable world. We offer a comprehensive benefits package, including pension, life assurance, employee assistance program, employee referral scheme, employee discounts, and more.
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