Customer Service Program Coordinator

4 weeks ago


Birmingham, Birmingham, United Kingdom Johnson Controls Full time

Job Summary

We are seeking a highly skilled Service Delivery Program Manager to join our team at Johnson Controls. As a key member of our UK operations, you will be responsible for leading a dedicated team in managing day-to-day service delivery for a prestigious client.

Key Responsibilities

  • Recording and resolving fault tickets promptly.
  • Efficiently assigning work to meet service level agreements (SLAs).
  • Uploading necessary documents to customer portals.
  • Managing pricing worksheets.
  • Ensuring scheduled maintenance tasks are completed.
  • Generating monthly reports.
  • Serving as a primary point of contact for the customer.
  • Supporting the team manager, including acting as a proxy when needed.

Requirements

  • Clear and tactful communication skills.
  • Strong written and verbal abilities, with proficiency in electronic communications.
  • Familiarity with Microsoft Excel and other office software.
  • Self-motivation and the ability to work independently.
  • A track record of meeting strict deadlines.

About Johnson Controls

Johnson Controls is a leading global company dedicated to revolutionizing how we live, work, and play. We are committed to shaping a safer, more comfortable, and sustainable world.



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