Customer Service Program Coordinator
4 weeks ago
Job Summary
We are seeking a highly skilled Service Delivery Program Manager to join our team at Johnson Controls. As a key member of our UK operations, you will be responsible for leading a dedicated team in managing day-to-day service delivery for a prestigious client.
Key Responsibilities
- Recording and resolving fault tickets promptly.
- Efficiently assigning work to meet service level agreements (SLAs).
- Uploading necessary documents to customer portals.
- Managing pricing worksheets.
- Ensuring scheduled maintenance tasks are completed.
- Generating monthly reports.
- Serving as a primary point of contact for the customer.
- Supporting the team manager, including acting as a proxy when needed.
Requirements
- Clear and tactful communication skills.
- Strong written and verbal abilities, with proficiency in electronic communications.
- Familiarity with Microsoft Excel and other office software.
- Self-motivation and the ability to work independently.
- A track record of meeting strict deadlines.
About Johnson Controls
Johnson Controls is a leading global company dedicated to revolutionizing how we live, work, and play. We are committed to shaping a safer, more comfortable, and sustainable world.
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