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Customer Service Program Coordinator

1 month ago

Birmingham, Birmingham, United Kingdom Johnson Controls Full time
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Transform Your Career

At Johnson Controls, we're shaping a safer, more comfortable, and sustainable world. As a Program Coordinator for our UK operations, you'll play a vital role in delivering exceptional service to our clients.

Your Key Responsibilities

  • Manage day-to-day service delivery for a prestigious client.
  • Lead a dedicated team, including field engineers, a manager, and key customer contacts.
  • Collaborate with the team to ensure efficient service delivery and meet service level agreements (SLAs).
  • Record and resolve fault tickets promptly.
  • Generate monthly reports and serve as a primary point of contact for the customer.

What We Offer

  • Competitive salary.
  • 25 holidays + Bank Holidays and sick pay.
  • Hybrid position (office in Birmingham).
  • Part-time or full-time options (30hrs/week or 37.5hrs/week).
  • Monday to Friday office-based role with a hybrid working option.
  • Comprehensive benefits package, including pension, life assurance, and employee assistance program.
  • Extensive product and on-the-job training opportunities.
  • Encouraging and collaborative team environment.
  • Career development through various career ladders.
  • Dedication to safety through our Zero Harm policy.

About Johnson Controls

We're a leading global company dedicated to revolutionizing how we live, work, and play. Our commitment to exceptional service delivery is at the forefront of our operations.

Why Join Us?

  • Clear and tactful communication skills.
  • Strong written and verbal abilities, with proficiency in electronic communications.
  • Familiarity with Microsoft Excel and other office software.
  • Self-motivation and the ability to work independently.
  • A track record of meeting strict deadlines.

Ready to Thrive?

Apply now to take the first step in your career journey with Johnson Controls.