Airtime Billing Manager
5 days ago
Job Title: Airtime Billing Manager
Company: Shorterm Group
Location: Remote
Job Type: Full-time
Salary: £40,000 - £50,000 per annum
Benefits:
- 25 days holiday and bank holidays
- Pension matched up to 7.5%
- Free onsite gym (Redhill site)
- Free onsite parking
- Free onsite electric charging facility
- Life Assurance (after 6-month probation)
- Private medical (after 6-month probation)
Job Summary:
We are seeking an experienced Airtime Billing Manager to join our team at Shorterm Group. The successful candidate will be responsible for managing all aspects of our monthly billing cycle, including the management of our airtime billing team and the day-to-day airtime activities.
Key Responsibilities:
- Manage the accuracy of the airtime billing database (NIBS)
- Process internal and external requests for activations, deactivations, and changes of packages for all NSSLGlobal services
- Ensure all provisioning requests are configured correctly for billing the product
- Run daily or weekly housekeeping checks for any errors, non-processed CDRs or orders
- Resolve all errors prior to the products bill run
- Run invoice processing within the product timeframe
- Ensure invoice validation before approval and issuing the final invoices to the customers
- Deal with queries through to resolution within a suitable timeframe
- Extract and present analytical reports for billing and activation purposes
- Manage the Freshdesk ticketing airtime queues and tickets within the SLAs
- Process customers prepay voucher sales orders, invoices, and delivery of vouchers/pins
- Liaise with customers, suppliers, and other departments to ensure processes are completed accurately and in a timely manner
- Provide internal and external support and training to teams for the use of NIBS and INSIGHT provisioning and airtime modules
- Check and approve incoming supplier invoices and purchase ledger activity in liaison with the finance team
- Escalate and manage complaints
Requirements:
- Team management experience
- Airtime billing and provisioning experience with a track record of delivering high-level global customer service
- Experience of telecoms billing software and/or billing processes
- Attention to detail is vital
- Ability to be proactive, ensuring problems are quickly resolved or escalated
- Ability to prioritize, multitask, work under pressure to tight deadlines
- Excellent written and verbal skills
- Self-motivated with a drive to learn services offered by NSSLGlobal
- Ability to identify and investigate anomalies to point of resolution
- Good relationship builder
- Advanced level use of Excel to a high standard to create pivot tables, charts, lookup queries
- Intermediate use of Microsoft Word
- High level of computer skills
- Professional and flexible approach
- Flexible, customer-focused, and self-motivated and team player
- Willingness and ability to learn quickly
- Organized, methodical, and a good multi-tasker
Desirable:
- Knowledge of Access or SQL
- Experience of working in the Satcoms or Cellular sector
- Experience with Navision/Great Plains ERP systems
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