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Telecoms Airtime Billing Manager

2 months ago

Redhill, Surrey, United Kingdom Reed Full time
About the Role

We are seeking an experienced Airtime Billing Manager to join our dynamic team at Reed. As a key member of our operations team, you will be responsible for overseeing the UK Airtime Billing team and ensuring the smooth execution of the monthly billing cycle.

Key Responsibilities
  • Team Management: Supervise a team of 3 and provide guidance and support to ensure the successful delivery of airtime billing processes.
  • Process Ownership: Own and manage the monthly billing cycle, including management reporting and oversight of airtime billing processes.
  • System Expertise: Be the subject matter expert for NIBS, INSIGHT provisioning, and airtime third-party systems, ensuring all billing and provisioning requests are resolved efficiently.
  • Day-to-Day Operations: Manage NIBS and third-party systems for provisioning orders, customer accounts, billing profiles, and rates; maintain the accuracy of the airtime billing database (NIBS); process activations, deactivations, package changes, and advise on Early Termination Fees; ensure timely performance of airtime processes and oversee monthly billing cycles; configure provisioning requests for billing and perform daily/weekly checks for errors, resolving them promptly; run invoice processing and validate invoices before issuing; handle queries and resolve them promptly, extracting and presenting analytical reports for billing and activation; manage Freshdesk ticketing queues within SLAs and process prepay voucher sales orders and invoices; liaise with customers, suppliers, and departments to ensure accurate and timely processes; provide support and training for NIBS and INSIGHT modules; approve supplier invoices and purchase ledger activity with the finance team; manage complaints and escalate as needed.
Requirements
  • Proven Team Management Skills: Demonstrated ability to lead and manage a team effectively.
  • Extensive Airtime Billing Experience: Proven track record of delivering high-level global customer service in airtime billing and provisioning.
  • Telecoms Billing Software Experience: Experience with telecoms billing software and/or billing processes.
What We Offer
  • Competitive Salary and Benefits: A comprehensive salary and benefits package.
  • Dynamic Team Environment: The opportunity to work with a dynamic team in a growing company.
  • Professional Development: Opportunities for professional development and career progression.