Telecoms Billing Manager
4 weeks ago
Job Summary:
We are seeking an experienced Telecoms Billing Manager to join our team at Omega Resource Group. The successful candidate will be responsible for managing all aspects of the monthly billing cycle, including the management of the UK Airtime Billing team and the day-to-day airtime activities.
Key Responsibilities:
- Manage the accuracy of the airtime billing database (NIBS) and ensure that all provisioning requests are configured correctly for billing.
- Process internal and external requests for activations, deactivations, and changes of packages for all services.
- Ensure that all provisioning requests are resolved for both internal and external customers.
- Run daily or weekly housekeeping checks for any errors, non-processed CDRs, or orders.
- Resolve all errors prior to the products bill run.
- Run invoice processing within the product timeframe.
- Ensure invoice validation before approval and issuing the final invoices to customers.
- Deal with queries through to resolution within a suitable timeframe.
- Extract and present analytical reports for billing and activation purposes.
- Manage the Freshdesk ticketing airtime queues and tickets within SLAs.
- Process customers' prepay voucher sales orders, invoices, and delivery of vouchers/pins.
- Liaise with customers, suppliers, and other departments to ensure processes are completed accurately and in a timely manner.
- Provide internal and external support and training to teams for the use of NIBS and INSIGHT provisioning and airtime modules.
- Check and approve incoming supplier invoices and purchase ledger activity in liaison with the finance team.
- Escalate and manage complaints.
Requirements:
- Decision-making skills.
- Airtime billing and provisioning experience with a track record of delivering high-level global customer service.
- Experience of telecoms billing software and/or billing processes.
- Attention to detail is vital.
- Ability to be proactive, ensuring problems are quickly resolved or escalated.
- Ability to prioritize, multitask, and work under pressure to tight deadlines.
- Excellent written and verbal skills.
- Self-motivated with a drive to learn services offered.
- Ability to identify and investigate anomalies to point of resolution.
- Good relationship builder.
- Advanced level use of Excel to create pivot tables, charts, and lookup queries.
- Intermediate use of Microsoft Word.
- High level of computer skills.
- Professional and flexible approach.
- Flexible, customer-focused, and self-motivated and team player.
- Willingness and ability to learn quickly.
- Must be organized, methodical, and a good multitasker.
- Knowledge of Access or SQL.
- Experience of working in the Satcoms or Cellular sector.
- Experience with Navision/Great Plains ERP systems.
What We Offer:
The successful candidate will be joining an outstanding client and will be rewarded with a competitive salary and excellent benefits package.
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