Telecoms Billing Manager
4 weeks ago
Location: Redhill
Contract type: Permanent
Our client, a leading provider of Satellite Communications and IT Support, is seeking an experienced Billing Manager to oversee the monthly billing cycle, including management reporting. The successful candidate will be responsible for the UK Airtime Billing team, managing day-to-day airtime activities, and liaising with internal and Group teams.
The ideal candidate will have a deep understanding of the company's products and services, as well as the ability to produce and analyze airtime reports to inform the CEO, Sales Director, and other colleagues. As a subject matter expert in NIBS, INSIGHT provisioning, and airtime third-party systems, the Billing Manager will ensure all billing and provisioning requests are resolved for both internal and external customers.
Key Responsibilities:- Manage NIBS and third-party systems information relevant to provisioning orders, customer accounts, billing profiles, and rates.
- Maintain the accuracy of the airtime billing database (NIBS).
- Ensure all provisioning requests are configured correctly for billing the product.
- Perform daily or weekly housekeeping checks for errors, non-processed CDRs, or orders.
- Extract and present analytical reports for billing and activation purposes.
- Process customers' prepay voucher sales orders, invoices, and delivery of vouchers/pins.
- Provide internal and external support and training to teams for the use of NIBS (internal only) and INSIGHT provisioning and airtime modules.
- Check and approve incoming supplier invoices and purchase ledger activity in liaison with the finance team in a timely and accurate manner.
- Escalate and manage complaints.
- Participate in the wider banking team, signing off and approving invoices within their Delegation of Authority procedures.
- Decision Making
- Airtime Billing and provisioning experience, with a track record of delivering high-level global customer service.
- Experience of Telecoms billing software and/or billing processes.
- Advanced level use of Excel to a high standard to create pivot tables, charts, and lookup queries.
- Intermediate use of Microsoft Word.
- High level of computer skills.
- A professional and flexible approach.
- Flexible, customer-focused, and self-motivated team player.
- Knowledge of Access or SQL.
The successful Billing Manager will join an outstanding client and be rewarded with a competitive salary and excellent benefits package.
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