Airtime Billing Team Lead

1 month ago


Redhill, Surrey, United Kingdom Reed Full time
Job Summary

We are seeking an experienced Billing Manager to oversee the UK Airtime Billing team and manage the monthly billing cycle. The successful candidate will be responsible for owning and managing NIBS, INSIGHT provisioning, and airtime third-party systems, ensuring all billing and provisioning requests are resolved efficiently.

Key Responsibilities
  • Manage NIBS and third-party systems for provisioning orders, customer accounts, billing profiles, and rates.
  • Maintain the accuracy of the airtime billing database (NIBS).
  • Ensure timely performance of airtime processes and oversee monthly billing cycles.
  • Configure provisioning requests for billing and perform daily/weekly checks for errors, resolving them promptly.
  • Handle queries and resolve them promptly, extracting and presenting analytical reports for billing and activation.
  • Manage Freshdesk ticketing queues within SLAs and process prepay voucher sales orders and invoices.
  • Provide support and training for NIBS and INSIGHT modules.
  • Approve supplier invoices and purchase ledger activity with the finance team.
  • Manage complaints and escalate as needed.
Requirements
  • Extensive experience in Airtime Billing and provisioning, with a track record of delivering high-level global customer service.
  • Experience with Telecoms billing software and/or billing processes.
What We Offer
  • Competitive salary and benefits package.
  • Professional development and career progression opportunities.


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