Airtime Billing Team Lead

1 month ago


Redhill, Surrey, United Kingdom Reed Full time
Key Responsibilities:
  • Manage the airtime billing process, ensuring timely and accurate execution.
  • Oversee the NIBS and third-party systems, configuring provisioning requests and performing daily/weekly checks for errors.
  • Provide analytical reports for billing and activation, and handle queries and resolve them promptly.
  • Manage Freshdesk ticketing queues within SLAs and process prepay voucher sales orders and invoices.
  • Approve supplier invoices and purchase ledger activity with the finance team.
  • Manage complaints and escalate as needed.
Requirements:
  • Extensive experience in Airtime Billing and provisioning, with a track record of delivering high-level global customer service.
  • Experience with Telecoms billing software and/or billing processes.
What We Offer:
  • Competitive salary and benefits package.
  • Professional development and career progression opportunities.

To succeed in this role, you will need to have a strong understanding of airtime billing processes and a proven track record of delivering high-quality results. If you are a motivated and experienced professional looking for a new challenge, please submit your CV and cover letter detailing your relevant experience and why you are interested in this role.



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