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Billing Manager
2 months ago
Job Summary:
We are seeking an experienced Billing Manager to join our team at Omega Resource Group. The successful candidate will be responsible for managing all aspects of the monthly billing cycle, including the production and analysis of airtime reports. This is a fantastic opportunity to work with a leading provider of Satellite Communications and IT Support to the Government and Maritime markets.
Key Responsibilities:
- Manage the UK Airtime Billing team and oversee the day-to-day airtime activities.
- Liaise with internal and external teams to ensure accurate and timely billing and provisioning.
- Produce and analyze airtime reports to aid senior management and colleagues.
- Act as subject matter expert for NIBS, INSIGHT provisioning, and airtime third-party systems.
- Support and collaborate with other Group airtime teams to ensure consistency in airtime processes and reporting.
- Manage NIBS and third-party systems information relevant to provisioning orders, customer accounts, billing profiles, and rates.
- Maintain the accuracy of the airtime billing database (NIBS).
- Process internal and external requests for activations, deactivations, changes of packages, and ensure Early Termination Fees are advised.
- Understand and manage airtime processes to ensure timely completion.
- Ensure all provisioning requests are configured correctly for billing.
- Perform daily or weekly housekeeping checks for errors, non-processed CDRs, or orders.
- Resolve errors prior to the products bill run.
- Run invoice processing within the product timeframe.
- Ensure invoice validation before approval and issuing final invoices to customers.
- Deal with customer queries through to resolution within a suitable timeframe.
- Extract and present analytical reports for billing and activation purposes.
- Manage Freshdesk ticketing airtime queues and tickets within SLAs.
- Process customers' prepay voucher sales orders, invoices, and delivery of vouchers/pins.
- Liaise with customers, suppliers, and other departments to ensure accurate and timely processes.
- Provide internal and external support and training for the use of NIBS and INSIGHT provisioning and airtime modules.
- Check and approve incoming supplier invoices and purchase ledger activity in liaison with the finance team.
- Escalate and manage complaints.
- Participate in the wider banking team to sign off and approve invoices within Delegation of Authority procedures.
Requirements:
- Airtime billing and provisioning experience with a track record of delivering high-level global customer service.
- Experience of Telecoms billing software and/or billing processes.
- Attention to detail is vital.
- Ability to be proactive, ensuring problems are quickly resolved or escalated.
- Ability to prioritize, multitask, and work under pressure to tight deadlines.
- Excellent written and verbal skills.
- Self-motivation with a drive to learn services offered.
- Ability to identify and investigate anomalies to point of resolution.
- Good relationship builder.
- Advanced level use of Excel to create pivot tables, charts, and lookup queries.
- Intermediate use of Microsoft Word.
- High level of computer skills.
- Professional and flexible approach.
- Flexible, customer-focused, and self-motivated team player.
- Willingness and ability to learn quickly.
- Organized, methodical, and good multi-tasker.
- Knowledge of Access or SQL.
- Experience in the Satcoms or Cellular sector.
- Experience with Navision/Great Plains ERP systems.