Telecommunication Billing Manager
1 month ago
Holt Executive is seeking a highly skilled Telecommunication Billing Manager to join our team. As a key member of our organization, you will be responsible for managing and overseeing the UK monthly billing cycle, including detailed management reporting.
Key Responsibilities:
- Oversee and manage information across NIBS and various systems related to order provisioning, customer accounts, billing profiles, and rates.
- Maintain and ensure the accuracy of the airtime billing database (NIBS).
- Process internal and external requests for service activations, deactivations, and package changes, including advising on any Early Termination Fees.
- Understand and manage airtime processes to ensure timely execution.
- Handle monthly billing cycles, including configuring provisioning requests, performing daily or weekly checks for errors, and resolving issues before billing runs.
- Manage invoice processing within the designated timeframe, ensuring accuracy before approval and final issuance to customers.
- Address and resolve queries promptly and extract analytical reports for billing and activation.
- Oversee the Freshdesk ticketing system, ensuring all tickets are managed, categorized, and resolved within SLA.
- Process prepay voucher sales orders, invoices, and voucher deliveries.
- Liaise with customers, suppliers, and internal teams to ensure accurate and timely completion of processes.
- Provide support and training on internal systems and modules to both internal and external teams.
- Approve incoming supplier invoices and coordinate with the finance team.
- Handle complaint escalation and management.
- Participate in the wider banking team to approve invoices according to Delegation of Authority procedures.
Requirements:
- Strong understanding of products and services as they relate to billing.
- Ability to produce and analyze airtime reports to support senior management.
- Subject matter expert for NIBS, INSIGHT provisioning, and third-party airtime systems.
What We Offer:
Holt Executive offers a dynamic and challenging work environment, with opportunities for professional growth and development. If you are a motivated and experienced Telecommunication Billing Manager looking for a new challenge, we encourage you to apply.
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