Telecommunication Billing Manager

2 months ago


Redhill, United Kingdom Holt Executive Full time
Telecommunication Billing Manager Job Description

Holt Executive is seeking a highly skilled Telecommunication Billing Manager to join our team. As a key member of our organization, you will be responsible for managing and overseeing the UK monthly billing cycle, including detailed management reporting.

Key Responsibilities:

  • Oversee and manage information across NIBS and various systems related to order provisioning, customer accounts, billing profiles, and rates.
  • Maintain and ensure the accuracy of the airtime billing database (NIBS).
  • Process internal and external requests for service activations, deactivations, and package changes, including advising on any Early Termination Fees.
  • Understand and manage airtime processes to ensure timely execution.
  • Handle monthly billing cycles, including configuring provisioning requests, performing daily or weekly checks for errors, and resolving issues before billing runs.
  • Manage invoice processing within the designated timeframe, ensuring accuracy before approval and final issuance to customers.
  • Address and resolve queries promptly and extract analytical reports for billing and activation.
  • Oversee the Freshdesk ticketing system, ensuring all tickets are managed, categorized, and resolved within SLA.
  • Process prepay voucher sales orders, invoices, and voucher deliveries.
  • Liaise with customers, suppliers, and internal teams to ensure accurate and timely completion of processes.
  • Provide support and training on internal systems and modules to both internal and external teams.
  • Approve incoming supplier invoices and coordinate with the finance team.
  • Handle complaint escalation and management.
  • Participate in the wider banking team to approve invoices according to Delegation of Authority procedures.

Requirements:

  • Strong understanding of products and services as they relate to billing.
  • Ability to produce and analyze airtime reports to support senior management.
  • Subject matter expert for NIBS, INSIGHT provisioning, and third-party airtime systems.

What We Offer:

Holt Executive offers a dynamic and challenging work environment, with opportunities for professional growth and development. If you are a motivated and experienced Telecommunication Billing Manager looking for a new challenge, we encourage you to submit your CV to [url removed] for consideration.



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