Senior Airtime Billing Administrator
1 month ago
Senior Airtime Billing Administrator
Location - Redhill
Main Purpose of Job
* To be able to perform all aspects of the companies monthly billing cycle including the monthly management reporting in liaison with the Airtime Billing Manager.
* To be able to support and deputize for the Airtime Billing Manager as required both in managing day to day activities of the rest of the team and liaison with other internal and Group teams.
* The individual needs to understand the company's products and services and how that applies to the billing of services to our customers and must be able to produce and analysis airtime reports to aid the CEO, Sales Director and other colleagues.
* To act as NIBS, INSIGHT provisioning and airtime third-party systems subject matter expert to ensure all billing and provisioning requests are resolved for both internal and external customers.
* To support and help other Group airtime teams as required to ensure that Airtime processes and reporting is followed across all groups.
Key Tasks
* Maintaining NIBS and third-party systems information relevant to provisioning orders, customer accounts, billing profiles and rates.
* To maintain the accuracy of the airtime billing database (NIBS).
* Processing internal and external requests for activations, deactivations, changes of packages for all company services and ensuring any Early Termination Fees are advised.
* To understand the airtime processes and performed them in a timely manner.
* Taking responsibility for key products' monthly billing cycles:
* Ensuring all provisioning requests are configured correctly for billing the product.
* Daily or Weekly housekeeping checks for any errors, non processed CDRs or orders.
* Resolving all errors prior to the products bill run.
* Running invoice processing within the product timeframe.
* Ensure invoice validation before approval and issuing the final invoices to the customers.
* Dealing with queries through to resolution within a suitable timeframe.
* To extract and present analytical reports for billing and activation purposes.
* Ensuring the Freshdesk ticketing airtime queues and tickets are managed within the SLAs and all new tickets are categorised and the status is changed. Ensure tickets are brought to resolution in a timely manner keeping the customer updated with progress.
* Processing customers prepay voucher sales orders, invoices and delivery of vouchers/pins.
* Liaising with customers, suppliers and other departments to ensure processes are completed accurately and in a timely manner.
* To provide internal and external support and training to teams for the use of NIBS (internal only) and INSIGHT provisioning and airtime modules.
* Checking and approving incoming supplier invoices and purchase ledger activity in liaison with the finance team in a timely and accurate manner.
* To be part of the wider banking team signing off and approving invoices within their Delegation of Authority procedures.
Experience/Skills/Qualifications
Mandatory
* Airtime Billing and provisioning experience, with a track record of delivering high level global customer service.
* Experience of Telecoms billing software and/or billing processes.
* Attention to detail is vital.
* Ability to be proactive, ensuring problems are quickly resolved or escalated
* Ability to priorities, multitask, work under pressure to tight deadlines.
* Excellent written and verbal skills.
* Be self-motivated with a drive to learn services offered by our client.
* Ability to identify and investigate anomalies to point of resolution.
* Good relationship builder.
* Advanced level use of Excel to a high standard to create pivot tables, charts, and lookup queries.
* Intermediate use of Microsoft Word.
* High level of computer skills.
* A professional and flexible approach.
* Flexible, customer focused and self-motivated and team player.
* Willingness and ability to learn quickly.
* Must be organised, methodical and a good multi-tasker.
Desirable
* Knowledge of Access or Sql.
* Experience of working in the Satcoms or Cellular sector.
* Experience with Navision/Great Plains ERP systems
-
Senior Airtime Billing Administrator
1 month ago
Redhill, United Kingdom Omega Resource Group Full timeJob Title: Senior Airtime Billing Administrator Location: Redhill Contract type: Permanent We are searching for a skilled Billing Manager that is able to perform all aspects of the monthly billing cycle including the monthly management reporting in liaison with the airtime billing manager. You will need to be able to support in both managing day to day...
-
Senior Airtime Billing Administrator
1 month ago
Redhill, United Kingdom Omega Resource Group Full timeJob Title: Senior Airtime Billing Administrator Location: RedhillContract type: Permanent We are searching for a skilled Billing Manager that is able to perform all aspects of the monthly billing cycle including the monthly management reporting in liaison with the airtime billing manager. You will need to be able to support in both managing day to day...
-
Senior Airtime Billing Administrator
1 month ago
Redhill, United Kingdom Omega Resource Group Full timeJob Title: Senior Airtime Billing Administrator Location: RedhillContract type: Permanent We are searching for a skilled Billing Manager that is able to perform all aspects of the monthly billing cycle including the monthly management reporting in liaison with the airtime billing manager. You will need to be able to support in both managing day to day...
-
Senior Airtime Billing Administrator
1 month ago
Redhill, United Kingdom Shorterm Group Full timeSenior Airtime Billing AdministratorLocation - RedhillMain Purpose of Job To be able to perform all aspects of the companies monthly billing cycle including the monthly management reporting in liaison with the Airtime Billing Manager. To be able to support and deputize for the Airtime Billing Manager as required both in managing day to day activities of the...
-
Senior Airtime Billing Administrator
3 weeks ago
Redhill, United Kingdom Shorterm Group Full timeSenior Airtime Billing AdministratorLocation - RedhillMain Purpose of Job* To be able to perform all aspects of the companies monthly billing cycle including the monthly management reporting in liaison with the Airtime Billing Manager.* To be able to support and deputize for the Airtime Billing Manager as required both in managing day to day activities of...
-
Airtime Billing Manager
3 days ago
Redhill, United Kingdom Shorterm Group Full timeAirtime Billing Manager Location: Redhill Main Purpose of Job * To own and manage all aspects of the UK monthly billing cycle including the monthly management reporting. * Responsible for the UK Airtime Billing team and managing the day-to-day airtime activities and liaison with other internal and Group teams. * The individual must understand the...
-
Airtime Billing Manager
5 days ago
Redhill, United Kingdom Shorterm Group Full timeJob DescriptionJob Title: Airtime Billing ManagerCompany: Shorterm GroupLocation: RemoteJob Type: Full-timeSalary: £40,000 - £50,000 per annumBenefits:25 days holiday and bank holidaysPension matched up to 7.5%Free onsite gym (Redhill site)Free onsite parkingFree onsite electric charging facilityLife Assurance (after 6-month probation)Private medical...
-
Airtime Billing Manager
5 days ago
Redhill, United Kingdom Shorterm Group Full timeJob DescriptionJob Title: Airtime Billing ManagerCompany: Shorterm GroupLocation: RemoteJob Type: Full-timeSalary: £40,000 - £50,000 per annumBenefits:25 days holiday and bank holidaysPension matched up to 7.5%Free onsite gym (Redhill site)Free onsite parkingFree onsite electric charging facilityLife Assurance (after 6-month probation)Private medical...
-
Lead Airtime Billing Specialist
3 weeks ago
Redhill, United Kingdom Omega Resource Group Full timeJob Title: Lead Airtime Billing Specialist Location: RedhillContract type: Permanent We are seeking a proficient Billing Specialist who can manage all facets of the monthly billing process, including comprehensive management reporting in collaboration with the airtime billing supervisor. Your role will involve supporting the daily operations of the team...
-
Telecoms Airtime Billing Manager
4 days ago
Redhill, Surrey, United Kingdom Reed Full timeAbout the RoleWe are seeking an experienced Airtime Billing Manager to join our dynamic team at Reed. As a key member of our operations team, you will be responsible for overseeing the UK Airtime Billing team and ensuring the smooth execution of the monthly billing cycle.Key ResponsibilitiesTeam Management: Supervise a team of 3 and provide guidance and...
-
Telecoms Airtime Billing Manager
4 days ago
Redhill, Surrey, United Kingdom Reed Full timeAbout the RoleWe are seeking an experienced Airtime Billing Manager to join our dynamic team at Reed. As a key member of our operations team, you will be responsible for overseeing the UK Airtime Billing team and ensuring the smooth execution of the monthly billing cycle.Key ResponsibilitiesTeam Management: Supervise a team of 3 and provide guidance and...
-
Billing Manager Telecoms Airtime
5 days ago
Redhill, United Kingdom Reed Full timeAirtime Billing Manager Location: RedhillJob Type: Full-timeSalary: Competitive An experienced Billing Manager is sought to join a dynamic team, supervising a team of 3. The role involves owning and managing the monthly billing cycle, including management reporting, and overseeing the UK Airtime Billing team. The successful candidate will be the subject...
-
Airtime Billing Manager
3 days ago
Redhill, United Kingdom Shorterm Group Full timeJob SummaryWe are seeking a highly skilled Airtime Billing Manager to join our team at Shorterm Group. As a key member of our team, you will be responsible for managing all aspects of our UK monthly billing cycle, including the monthly management reporting.Key ResponsibilitiesManage and maintain the accuracy of our airtime billing database, ensuring all...
-
Airtime Billing Manager
3 days ago
Redhill, United Kingdom Shorterm Group Full timeJob SummaryWe are seeking a highly skilled Airtime Billing Manager to join our team at Shorterm Group. As a key member of our team, you will be responsible for managing all aspects of our UK monthly billing cycle, including the monthly management reporting.Key ResponsibilitiesManage and maintain the accuracy of our airtime billing database, ensuring all...
-
Billing Administrator with advanced Excel
2 weeks ago
Redhill, United Kingdom Reed Full timeSenior Airtime Billing Administrator DO YOU HAVE EXPERIENCE OF - Telecoms billing software and/or billing processes, along with Advanced level use of Excel to a high standard to create pivot tables, charts, and lookup queries. My client is seeking a Senior Airtime Billing Administrator to join their team. Key Responsibilities: Manage all aspects of the...
-
Billing Manager
24 hours ago
Redhill, Surrey, United Kingdom Omega Resource Group Full timeAbout the RoleWe are seeking an experienced Billing Manager to join our team at Omega Resource Group. As a key member of our team, you will be responsible for managing all aspects of the monthly billing cycle, including the monthly management reporting.Key ResponsibilitiesManage the UK Airtime Billing team and oversee the day-to-day airtime activities.Liaise...
-
Billing Manager
1 day ago
Redhill, Surrey, United Kingdom Omega Resource Group Full timeAbout the RoleWe are seeking an experienced Billing Manager to join our team at Omega Resource Group. As a key member of our team, you will be responsible for managing all aspects of the monthly billing cycle, including the monthly management reporting.Key ResponsibilitiesManage the UK Airtime Billing team and oversee the day-to-day airtime activities.Liaise...
-
Billing Manager
23 hours ago
Redhill, United Kingdom Omega Resource Group Full timeJob Title: Billing ManagerJob Summary:We are seeking an experienced Billing Manager to join our team at Omega Resource Group. The successful candidate will be responsible for managing all aspects of the monthly billing cycle, including the production and analysis of airtime reports. This is a fantastic opportunity to work with a leading provider of Satellite...
-
Billing Manager
20 hours ago
Redhill, United Kingdom Omega Resource Group Full timeJob Title: Billing ManagerJob Summary:We are seeking an experienced Billing Manager to join our team at Omega Resource Group. The successful candidate will be responsible for managing all aspects of the monthly billing cycle, including the production and analysis of airtime reports. This is a fantastic opportunity to work with a leading provider of Satellite...
-
Billing Manager
23 hours ago
Redhill, Surrey, United Kingdom Omega Resource Group Full timeJob Title: Billing ManagerJob Summary:We are seeking an experienced Billing Manager to join our team at Omega Resource Group. The successful candidate will be responsible for managing all aspects of the monthly billing cycle, including the monthly management reporting.Key Responsibilities:Manage the UK Airtime Billing team and oversee the day-to-day airtime...
